The customer service is fast, very polite, and educated. They also offer the ProtonVPN service, unlimited that is the only one offering no-limit VPN up to today (April 2021). In paid plans, you can also add your company's logo and seamlessly integrate encrypted proton technology. He can also reply in encrypted mode even without having a protonmail account. You can send encrypted email even to Gmail or any other provider, but encrypting the contents with a password - and the recipient can open it in a browser. Easy to use interface with search feature working fast. But IF you chose PROTON, make an account for VPN only and do not keep your important emails there because they are desorganized with accounts and better keep your mail separate from VPN in this case. My advice is - if you look for a VPN to check NordVPN, ExpessVPN, and ProtonVPN - they are all good. The VPN is OK, having a secure core, not many servers as others but it's quite fast. Until they blocked my email account because of a non-payment to the irrelevant VPN service I was very happy. Why is it so hard to have similar features across multiple platforms? I hope future updates shall address some of these issues. Conversation view is unavailable on the Android platform and just makes my head go wild. I find Proton has very high level of inconsistency across the various platforms. Well, the very same cool feature of Conversation grouping / view is also my stress point. This feature lacks in Tutanota and was a deal breaker. This is because in Proton, once you delete the conversation say in the inbox folder, same conversation is deleted in the sent folder. For example, I am able to keep my emails less cluttered and improve my storage space. It is somewhat even better than in Gmail. Having been very accustomed to conversation grouping in Gmail, finding this feature in Proton Mail greatly improves my workflow.
I was able to adapt to it easily and haven't regretted the switch. The UI in Proton is very user friendly and almost similar to Gmail in my view. Notably they have an Easy Switch feature which I used to move my emails from Gmail and I didn't loose any information whatsoever.
My friend recommended Proton Mail to me sometime back. The UI offers great user experience and is very appealing to my eyes in comparison to the like of Tutanota Mail. An easy switch from other email service providers.
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